Terms and Conditions


These terms and conditions govern your use of our website and operating system. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

These Terms and Conditions have to be viewed in conjunction with our "Acceptable Use Policy".


The “Company” is SendReach
A “User” is a SendReach Account holder
“Open rate” is the percentage of emails reported as opened by the recipient and will always be lower than in actual fact due to the shortcomings of the ONLY reporting system available
“Response rate” or “Click rate” is the percentage of those that opened the email that also clicked a link in the email and is accurate
A “List” is a list of records of people’s contact details including email address
A “Subscriber” is someone who has knowingly added their contact details to a List
An “Autoresponder Campaign” is an email triggered by a person subscribing to a specific List and there may well be a series of Autoresponses sent at intervals to the Subscribers in that List based on the date/time of Subscribing
A “Regular Campaign” or “Broadcast” is an email sent to the Subscribers in a List all at the same time but the subscribers may be filtered based on various demographic and/or other criteria
“Bulk Email” is the industry term used to identify mail sent to a List on behalf of the List Owner by an Email Service Provider such as SendReach

1. Site Access
 

  1. A registered User Name and Password is required to gain access the Main Operational Dashboard at https://dashboard.sendreach.com and the Back Office. The SendReach Setup Web Site at http://setup.sendreach.com is not Password protected

2. Use of Website
 

  1. You are permitted to use our website and system for promoting your business and to print and download material from this Website provided that you do not modify any content without our consent and material on this website must not be republished online or offline without our permission
  2. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent including use of our domain names or email addresses in outgoing communications
  3. The ownership of a SendReach Account cannot be transferred to any other party than the original purchaser

3. Site Uptime
 

  1. The Company takes all reasonable measures to ensure that the Company Websites are available 24 hours a day, 365 days per year. However websites do sometimes encounter downtime due to various technical issues or outside forces and therefore we will not be liable if this website is unavailable at any time
  2. Websites may be temporarily unavailable due to development, maintenance or repair. Where possible we will give our Users and visitors advance warning of maintenance issues but shall not be obliged to do so
  3. The Company shall not be held responsible for any losses incurred as a result of any of the Company’s Websites being offline

4. Fees

  1. Fees are payable only for the number of emails sent, paid by purchasing Email Credits accessible iat the top of the Main Menu when logged into your SendReach Account
  2. When logged into your Account you can check the status of your purchased Email Credits in the top right hand corner of the page and a notification is posted there (look for red number) when you have used 95% of your Email Credits
  3. There is no restriction on how many Lists and/or Subscribers a User may hold in their Account
  4. The Company reserves the right to modify Email Credit fees at any time
  5. Fees are payable by Bank Debit Card or Credit Card

5. User Conduct
 

  1. With the exception of personally identifiable information, the use of which is covered under our Privacy Policy www.sendreach.com/privacy.html, any material you send or post to this Website shall be considered non-proprietary and not confidential, with the exception of Subscriber information which is deemed to be proprietory to an individual User. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such materialwithin the confines of the General Data Protection Regulations 2016 (GDPR)
  2. When using this website and the SendReach system you will ensure that you conform to the requirements of the Acceptable Use Policy
  3. All Users are also required to operate their accounts in accordance with these more general requirements
  4. Sending emails from an email address where the domain is blacklisted is not allowed
  5. Sending emails from a free web service email address provided by the likes of Gmail, Yahoo, AOL, Hotmail etc. is not allowed as doing so is picked up by the Blacklists such as Spamhaus leading to the blacklisting of sending IP Addresses and Domains 
  6. Blacklisted domains cannot be used in Links in a Regular Campaign or Autoresponse – if a communication includes a link to such a domain the communication will not be sent
  7. Not take any actions that could be deemed to be detrimental to the online reputation of either SendReach or other SendReach Users
  8. Maintain an open line of communication via the User Profile email address for functional updates and User critical notifications and failure to do so will lead to the account being terminated
  9. In the interests of List and Subscriber record integrity and to protect the online reputation of SendReach User’s “Sending” email addresses and the SendReach IP Addresses the sending of any communication to invalid or blacklisted or role account addresses will be suppressed along with those that bounce
  10. It is a requirement that all SendReach Accounts are maintained in an active status, and not logging in to check the current status of Lists and the Subscriber records they contain and to communicate with them at least once every 12 months will be deemed to be unacceptable List management as it is widely recognised that Lists and their subscribers have to be engaged with on a regular basis to avoid unacceptable levels of complaints which would be to the detriment of all SendReach Users therefore such accounts will be deemed to be being operated in breach of these Terms and Conditions and the Subscriber Records in the account deleted and the account be suspended pending further investigation and may be terminated with no right of appeal
  11. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person using this website and the SendReach system

6. List Imports
 

  1. Users are able to import existing mailing Lists provided they are not purchased or borrowed from an external source as per the CAN-SPAM Act, GDPR and other National Emailing Regulations
  2. Whether imported by the User or the Company the Subscribers in the Lists will be automatically sent a system email requesting their confirmation that they give their consent to be sent occasional Informational Emails

7. Links To And From Other Websites
 

  1. Any links to third party websites located on this Website are provided for your convenience only and we have not reviewed each third party website and have no responsibility for such third party websites or their content.  We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk
  2. Any links in your communications must be to legitimate ethical sites as per the Acceptable Use Policy and if any links are to blacklisted domains the communication will not be sent
  3. If you would like to link to this Website, you may only do so on the basis that you link to but do not replicate any page on this Website, and subject to the following conditions
  1. you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us
  2. you do not misrepresent your relationship with us or present any false information about us
  1. your website does not contain content that is offensive,  controversial, infringes any intellectual property rights or other rights of any other
  2. If you choose to link to our website in breach of these Terms and Conditions you shall fully indemnify us for any loss or damage suffered as a result of your actions

8. Termination

1. Any transgression with regard to any paragraphs above will result in the User's account being immediately suspended, and pending further investigation, terminated with no repayment of any fees, and any decisions taken during that further investigation will be entirely at the discretion of the senior management of SendReach

9. Disclaimer
 

  1. We take all reasonable steps to ensure that the information on the Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date
  2. Any provision for recompense of any losses directly or indirectly incurred as a result of downtime or malfunction of the SendReach Platform for whatever reason is expressly excluded
  3. Once a new account has been setup by the User in “Account Settings” and or Lists imported that account is deemed to have been used and therefore a refund of fees paid is a not available
  4. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law we provide access and use of this website on the basis that we exclude all representations warranties and conditions which but for these Terms may have effect in relation to this Website.
  5. We reserve the right to modify these Terms of Use at any time and you should check for such amendments from time to time

10.EExclusion of Liability
 

  1. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website or SendReach system), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website or system. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website or system.
  2. Nothing in these Terms and Conditions shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter.

Our Details
 

    Business name: SendReach
    Business address: Calle Estormino 5 - Buzon 49, El Romoral, Alhaurin de la Torre, Malaga, 29130,  Spain
    Contact details: admin@sendreach.com